Time approval FAQ

You will receive emails as providers submit time.

You will only see the providers who have submitted their time. Check to ensure you are reviewing the correct pay period for approval (pay periods are located at the top of the page as tabs). If you are on the correct pay period and still don’t see the providers' time, then the providers have not yet submitted their time for approval.

The email will be the only access point to the Time Approval page. If you did not receive the email for approval or deleted the email, please call our helpline to have the email resent.

Please check your Spam or email Junk folder and add DoNotReply@Peoplenet-us.com to your safe-sender list (or you can add it as an email contact). If necessary, speak with your client representative to make sure your email on file is accurate.

The invoices you will receive include all timesheets. After you've opened the approval link, click on the Reports tab and click Historical Time Sheets Report to view previously approved timesheets.

To print a provider’s timesheet, click on the hours under Total Hours to access the detailed timesheet. A PDF will pop up, and you can select print from the menu.

To dispute the time entered, click on the Dispute icon and change the hours submitted by the provider under the New Amount column. You must also enter a comment explaining the discrepancy you are submitting.

Dispute the time submitted as described above and change the hours entered by the provider. Add a comment that lunch was not deducted from the total number of hours.

Your representative will contact you if the provider feels the disputed hours are incorrect. Otherwise, the timesheet will be adjusted per your feedback.

If you need to temporarily assign approval permission to someone else, click on Alternate Approver located at the top right-hand corner of the page. Remember, this is only a temporary assignment. If you need to permanently change the approver, please contact our helpline at 866.588.7585.

You can choose to receive a copy of the time approval email by selecting the check box Send me a Copy of the Time Approval Email when setting up the alternate approver.